Privacy Policy

1. Introduction

Zens Distribution Limited ("we", "our", or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, job title, and other information you voluntarily provide through our contact forms or product enquiry forms.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To process product enquiries and facilitate sales communications
• To send you relevant product information and updates (with your consent)
• To improve our website, products, and services
• To comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Vendor Partners: When you enquire about a specific product, we may share relevant details with the respective vendor to facilitate your request.
• Service Providers: Trusted third parties who assist us in operating our website and conducting our business.
• Legal Requirements: When required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

7. Your Rights

Under the Personal Data (Privacy) Ordinance of Hong Kong, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Opt out of marketing communications

8. Cookies

Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: